Managing Recertification Requests in Courses with Restrictions
Some courses may be set to include a recertification setting labeled “Users cannot get recertified (unless an administrator intervenes).” When this is enabled, learners who have already completed a course will see a message in the course stating: “If you need to recertify yourself in this course, please contact your instructor.”
If you're an administrator or instructor and need to allow a user to recertify, you have two main options:
Update the Recertification Setting
If recertification requests are common for the course in question, consider changing the setting to “Users can get recertified anytime.” This enables a visible link for learners to restart the course and earn a new learning record. Note that this change applies to all users enrolled in the course.Void the Existing Learning Record
If the recertification need is due to an incorrect or premature completion, you can void the user’s learning record instead. For step-by-step instructions, refer to the Voiding Learning Records article.
These options give you flexibility in managing group or individual recertification cases while maintaining control over course completion standards.