Changing a User's Password for System Coordinators

From time to time, your users are likely to forget their password. When they do so, they can click on the "Forgotten your username or password?" link in the login form to reset their own password. That being said, you may still be required to update their password manually from time to time upon request.

Step-by-step Guide

To reset a user's password:

1. Go to Site Administration > Users > Accounts > Browse list of users
2. Find the user in question
3. Click the cogwheel in the "Edit" column next to the user whose password you want to reset 
4. Enter the new password in the "New password" field
   1. If the password field does not appear on the basic form, you can click on "Show advanced settings" at the bottom of the page to show more fields.
5. (Optional) If you want to force the user to change his/her password next time they login, also check the "Force password change" checkbox immediately below the "New password" field
6. Click on the "Update profile" button at the bottom of the page

Important Notes

• If a user's password is managed using an external system such as Active Directory, you cannot reset their password via the learning environment. Their password needs to be reset via Active Directory. In this case, please follow your organization's standard procedure for updating passwords.
• If you do not see the "New password" field for a given user, the field is only available in the user's advanced settings, which are only available to System Administrators. If that's the case, only a System Administrator can make the change.
• For security reasons, you cannot reset the password for someone whose security permissions are greater than yours.