Troubleshooting Completion in Face-to-face Activities
Problem
While often related, grades and learning records are separate things. Grades can be granted using different scales such as a letter scale (A+, A, A-, B, etc.), numeric scale (1-100) or a Likert scale (Strongly Agree, Disagree, etc.) just to name a few types of scales. Learning records on the other hand are binary. You either get a learning record or you don't.
When it comes to the Face-to-face activity, the system calculates the grade based on the percentage of time that the learner attended the course. In other words, if the course is 10 hours long and the instructor marks the student as having partially attended the course and then enters "6" in the "Hours" column, the user will get a grade of 60% (6 divided by 10).
If, via the gradebook, you set the "Grade to pass" to 80%, the user will get a red X in the Activity Completion report because he/she did not get the minimum required grade of 80%. But if in the "Activity Completion" settings of the face-to-face activity, you select "Partially Attended", the user will still get a learning record. In this specific case, given the way you configured the activity, a failing grade is still considered completion.
Solution
The solution depends on your intention.
Most instructors do not set the "Grade to pass" on face-to-face activities. They rely on another activity to track grades, such as the quiz or assignment activities.
If you want the learners to fully attend a course, then simply select "Fully Attended" for the face-to-face activity completion criteria. If a learner arrives late or leaves early, the instructor can still use their discretion when tracking attendance to decide whether or not the learner attended the course for long enough to be marked as "fully attended".
If you have a "no one fails" policy in place for the course in question, meaning as long as the learner showed up, they get a learning record, then you can select "partially attended". Once again, the instructor can still use their discretion when tracking attendance to decide whether or not the learner attended the course for long enough to be marked as "partially attended". Otherwise, the instructor could mark the learner as a "No show".
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