SSL Certificate has Expired

Problem

The learning environment presents SSL Certificate warnings ( 'The site's security certificate is not trusted!' ) in your web browser.

Solution

Secure web pages use something called SSL Certificates to encrypt the information between your web browser and a web server. These digital certificates serve to vouch for your domain, stating that the domain is being operated by it's owners and not copied or spoofed. These certificates do expire and once expired will bring up warning messages in your web browser.

To make these warning messages go away, you need to reactivate your certificate by contacting your Certificate Authority (the organization that issued your certificate, such as GoDaddy, Entrust, Network Tools or Verizon to name a few). Once your Certificate Authority sends you a new certificate, please contact Dual Code via our Help Desk so we can assist in installing it for you.