How Can I Change the Information on a Certificate of Completion?

Question

A user completed a course and a certificate of completion was issued to them. They want a different name to appear on the certificate. How can I change it?

Answer

When someone completes a course, a learning record is issued. That learning record contains information about not only the course but also the user in question. This includes the user's first and last name (as it's spelled in their profile at the time they completed the course.) The learning record is immutable. This means that it cannot be changed over time. This is primarily to ensure the integrity of the system and that learning records cannot be tampered with or forged. As a result, it's not possible to modify the information displayed on a certificate of completion.