Users that are managed using your internal systems such as Active Directory (e.g., Microsoft Entra ID) or HRIS platforms (e.g., UKG) or automatically updated in Workplace for Epic. However, users who are added manually must be updated manually as well.
Step-by-Step Guide
To edit users:
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Go to Site Administration > Users > Accounts > Browse list of users
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Click on the options icon (three vertical dots) at the far right of the user in question and select “Edit”
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Update the user's information using the form
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Click on the "Update profile" button at the bottom of the page
Important Notes
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You should always modify the user information at the source. In other words, if the user is automatically created / updated using HRIS Integration and/or Active Directory, then you should change their information in one of those system. If you change their information directly in the learning environment, it will get overwritten next time the system synchronizes with HRIS / Active Directory.
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The username is used to log in to the learning environment. If you change a user’s username, be sure to notify them, as their previous login will no longer work.