HCE Standard
HCE Standard
Breadcrumbs

Registering for a Face-to-face Session

Problem

There are circumstances when learners are enrolled in a course, but can't self-register for a face-to-face session. This can be for various reasons, including:

  • The face-to-face activity is hidden

  • The face-to-face activity is restricted

  • There are no more sessions available

  • There are no more seats available

  • Users are not allowed to manage their own sessions

  • Users are registered in a previous session and the facilitator did not yet enter the attendance

  • Users are already registered in an upcoming session

Solution

If the face-to-face activity is hidden:

  1. Go to the activity in question

  2. Click on Face-to-face Administration > Edit settings

  3. Under "Common Module Settings", set "Availability" to "Show on course page"

  4. Click on the save button at the bottom of the page

If the face-to-face activity is restricted:

  1. Go to the activity in question

  2. Click on Face-to-face Administration > Edit settings

  3. Under "Restrict Access", modify (or remove) the restrictions such that user can see the activity

  4. Click on the save button at the bottom of the page

If there are no more sessions available:

  1. Follow the instructions available in the Adding Classroom Sessions article to add more sessions

If there are no more seats available:

  1. Go to the session in question

  2. Click on the "Edit session" icon next to a session

  3. Increase the "Maximum capacity" by at least one (or more) seats (under the "Event Details > Show more section)

  4. Click on the "Save changes" button at the bottom of the page

  5. Repeat the steps above for more sessions if appropriate

If users are not allowed to manage their own sessions:

  1. Go to the activity in question

  2. Click on Face-to-face Administration > Edit settings

  3. Select the "Allow users to self-register (no approval required)" for the "Self-registration" setting

  4. Click on the save button at the bottom of the page

If users are registered in a previous session and the facilitator did not yet enter the attendance:

  1. Follow the instructions available in the  Taking Attendance article to mark the users attendance. This is important since a user cannot sign up for a future session unless an instructor has marked their attendance in the previous session even if this attendance is a "No show".

If users are already registered in an upcoming session:

  1. Users cannot sign up for multiple upcoming sessions. You may ask the user to cancel their existing session, or you may cancel it yourself.