Some courses may be set to include a recertification setting labeled “Users cannot get recertified (unless an administrator intervenes).” When this is enabled, learners who have already completed a course will see a message in the course stating: “If you need to recertify yourself in this course, please contact your instructor.”
If you're an administrator or instructor and need to allow a user to recertify, you have two main options:
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Update the Recertification Setting
If recertification requests are common for the course in question, consider changing the setting to “Users can get recertified anytime.” This enables a visible link for learners to restart the course and earn a new learning record. Note that this change applies to all users enrolled in the course. -
Void the Existing Learning Record
If the recertification need is due to an incorrect or premature completion, you can void the user’s learning record instead. For step-by-step instructions, refer to the Voiding Learning Records article.
These options give you flexibility in managing group or individual recertification cases while maintaining control over course completion standards.