Knowledge Base

This knowledge base shares best practices and troubleshooting tips for My Dual Code & OCI. Browse the articles below for answers to your frequently asked questions.

Resetting My Password

Unlocking My Account

Technical Requirements

Downloading a Certificate of Completion

Unsubscribing from Emails

Viewing a Copy of your Learning Record

Viewing my Purchase History

Downloading Receipts

Purchasing a Course

Downloading a Link or License Key

Signing In for a Session

Tracking Usage of my Licenses

Purchasing More than 1,000 Licenses

Bookmarking Courses

Editing your Profile

Joining a Workplace

Continuing a Course

Selling or Listing your Own Courses

Enrolling in a Prepaid Course

Confirming your Account Information

Paying for Courses

Linking User Accounts Together

Renewing a License for a Course

Uploading Proof of Completion

Waiting for Payment Confirmation

Printing Course Material

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