Downloading a Certificate of Completion

Most (but not all) courses issue a certificate of completion when you complete a course. If so, the certificate will automatically be emailed to you. In the event that you can’t find the certificate, you can download it.

To download the certificate:

1. Go to the site that offered the course.

2. Go to your Learning History (generally available from the top menu but otherwise available from the Navigation block)

3. Use the search tool to find the learning record in question

4. Click on the “Download certificate” next to the learning record

If a “Download certificate” link does not appear in the far right column next to the learning record, it’s because the instructor is not issuing certificates of completion for the course in question.

Important Notes

Please note that once a certificate of completion has been generated, it cannot be modified or reissued with updated information. This is a deliberate security measure designed to protect the integrity of training records. Allowing edits after issuance could potentially enable individuals to generate certificates for other users or alter official records, which would compromise the validity of the certification process. If there is an error on your certificate, please contact technical support so we can investigate and advise on next steps.