What is HCE Marketplace

HCE Marketplace (formerly HCE Express) is an award-winning HCE learning environment designed for organizations that want to sell or offer training to healthcare workers. Whether your courses are self-paced or instructor-led, accredited or non-accredited, free or for a fee, HCE Marketplace will help you quickly launch your courses and make them instantly accessible to healthcare professionals working across Canada and the rest of the world. Once you publish your courses in HCE Marketplace, they become immediately visible to more than 1 million healthcare workers (including physicians, nurses, personal support workers, medical students, volunteers, and other staff) already registered in the OCI™ network.

Below are some frequently asked questions to help you get started. For additional FAQs, visit our Frequently Asked Questions page.

Q. How do I log in as an administrator?

A. Your administrator account must be created by the main account administrator or account owner. Once it's set up, you will receive an invitation via email with full instructions. If you haven’t received the email, please check your spam or junk folder. To log in to your HCE Marketplace site, go to https://admin.dualcode.com/yoursitename and follow the instructions on the web page or in the email invitation.

Q. How do I get technical support?

A. Technical support for administrators is available via the “Help” button at the bottom right of the page. By clicking on this button, you can ask any question and an AI-driven virtual assistant will answer you. If you do not like the answer, you can continue to interact with the virtual assistant or you can click on a link in the chat window to speak to a real person.

Q. Is there training available for HCE Marketplace?

A. Training and certification on HCE Marketplace is available for administrators. Simply look for a link titled “Training Centre” in the footer of your site and click on it. Once in our training centre, look for a course titled HCE-120: Getting Started with HCE Marketplace.