Where Do I Start
The first step to learn more about the HCE Workplace is to attend a brief training session with one of our onboarding specialists. This meeting is crucial in familiarizing yourself with the platform and ensures your success with Dual Code's HCE Workplace. An invitation will be sent to you by our Onboarding Specialist once your site is up-and-running.
Above and beyond this onboarding meeting, there are numerous additional resources available to help you master the product.
User Guides. Our documentation contains user guides organized by role. If you are an Account Owner, make sure you read both guides, particularly if you will be managing your courses, grades, or are interesting in generating reports.
What's New. If your system was recently upgraded (or is scheduled to be upgraded), you'll want to review the release notes covered in the What's New section. This section is organized by version of the software, and each excerpt explains whether the change is considered a software fix, an improvement, or new feature.
User Tours. You'll find user tours in various areas of the learning environment. User tours are an effective means to walk users through the navigation of the site, explain how to complete an action or process, and highlight what's new on a recently installed version of the product or even on specific pages. When a new user tour is installed, it will be automatically displayed to users in a modal window when they view a specific page in the learning environment. If users dismiss the user tour, they can always access it later by clicking on the question mark icon near the top right of the screen.
Help Centre. As an administrator for your site, you can enjoy the peace of mind that comes from instant access to our Help Centre. With a wide range of technical support services, our dedicated and knowledgeable Client Services team can provide you with the advice you need to answer your questions or resolve your technical issues when they arise.